The Enquiry at 11 PM Shouldn't Wait Until Monday
Most businesses lose more leads to slow replies than to bad marketing. A properly trained chatbot answers instantly, qualifies properly, and wakes your sales team only for the ones worth calling.
In India, the Conversation Happens on WhatsApp
Ask any Indian business owner where their enquiries actually arrive and the answer is rarely "the contact form". It is WhatsApp — often on a personal number, often answered between meetings, often forgotten by the following week.
That is a real commercial problem, and it is very fixable. We build bots on the official WhatsApp Business API that respond in seconds, ask the three or four questions your sales team always asks anyway, and push a complete, scored lead record into your CRM before anyone picks up the phone.
Crucially, these are not keyword menu trees from 2018. They are trained on your actual services, pricing rules and policies, and they hand off to a human the moment the conversation moves beyond what they should answer.
What a good bot does for you
- Answers instantly, always. Nights, Sundays, festival holidays — no missed enquiry window.
- Qualifies before you spend time. Budget, timeline, location and requirement captured up front.
- Handles the repetitive 80%. Opening hours, pricing ranges, service areas, document lists.
- Escalates cleanly. Hands to a human with full conversation context, never a cold restart.
- Logs everything. Every conversation attached to the right contact record in your CRM.
- Speaks your customer's language. English, Tamil, Hindi or a mix — as your customers actually type.
What a Chatbot Project Involves
| Package | From | Includes |
|---|---|---|
| Website chatbot | ₹45,000 | Trained on your content, lead capture, email alerts, 2–3 weeks |
| WhatsApp Business API bot | ₹60,000 | API onboarding, template approval, qualification flow, 3–4 weeks |
| Website + WhatsApp combined | ₹85,000 | Both channels, shared knowledge base, unified inbox, 4–5 weeks |
| CRM integration | ₹20,000 | Two-way sync with Zoho, HubSpot, Salesforce or custom CRM |
| Monthly hosting & tuning | ₹6,000/mo | Hosting, model costs, conversation review, monthly retraining |
WhatsApp Business API conversation charges are billed by Meta directly at their published rates and are separate from our fees.
What Businesses Ask Us
Will the chatbot say something wrong to my customers?
This is the right question to ask, and it is why we constrain scope deliberately. The bot is trained only on documentation you approve, and it is instructed to hand off to a human rather than guess whenever a question falls outside that material — pricing negotiations, complaints, and anything legally sensitive are escalated by default. We also review real conversation logs monthly and tighten the boundaries where needed.
Can it handle Tamil and Hindi?
Yes, including the mixed Tanglish and Hinglish that customers actually type. We test each deployment with real message samples from your existing WhatsApp history before it goes live, because how people write to a business is rarely how they write formally.
Do I need the official WhatsApp Business API?
For automated messaging at any real volume, yes. The free WhatsApp Business app cannot support proper automation, and unofficial tools that automate it risk your number being permanently banned. We handle Meta Business verification, API onboarding and message template approval as part of the project.
What happens when the bot cannot answer?
It says so plainly and offers to connect a human, then routes the conversation to your team with the full transcript attached. Customers strongly prefer an honest handoff to a bot that loops. Out-of-hours, it captures contact details and commits to a specific callback window instead.
Chatbots Multiply These
Try ours before you buy one.
Message our WhatsApp and see how the qualification flow feels from a customer's side. No form, no signup.