Privacy Policy

This policy explains what personal data Phoenix Digi Marketing collects, why we collect it, how we use it, and what control you have over it. We have written it in plain language rather than legalese.

Who we are

Phoenix Digi Marketing operates the website phoenixdigimarketing.com from Trichy Road, Ramanathapuram, Coimbatore, Tamil Nadu 641045, India. For any privacy question you can reach us at admin@phoenixdigimarketing.com or +91 96637 72256.

What we collect

Information you give us. When you submit an enquiry, request an audit or contact us, we collect your name, company name, email address, phone number, website address and whatever you write in the message field. If you engage us as a client, we also collect billing details and any access credentials you choose to share for the platforms we manage on your behalf.

Information collected automatically. Like most websites, we record standard technical data — IP address, browser type, device type, referring page, pages visited and time spent. This is used in aggregate to understand how the site performs.

Why we use it

• To respond to your enquiry and prepare the audit or proposal you asked for
• To deliver the services you have engaged us to provide
• To send invoices and manage the commercial relationship
• To improve the website and understand which content is useful
• To meet legal, tax and accounting obligations

We do not sell your personal data. We do not rent it, trade it, or pass it to third-party marketers.

Marketing communication

If you submit an enquiry we will contact you about it. We may also occasionally send relevant updates, but every such message includes a one-click unsubscribe and we act on it immediately. We do not add enquirers to automated call sequences.

Cookies and analytics

We use Google Analytics to understand aggregate site usage. Google sets cookies for this purpose and may process data outside India. You can block cookies through your browser settings or opt out of Google Analytics using Google's opt-out browser add-on. Blocking cookies will not prevent you from using any part of this site.

Where advertising pixels from Google Ads or Meta are present, they may be used to measure campaign performance and show you relevant advertising on those platforms. You can control this through your Google and Meta ad settings.

Third parties we share data with

We share personal data only with service providers that make our business function, and only to the extent required. These currently include our email provider, our website hosting provider, our accounting software, our CRM, and analytics and advertising platforms as described above. Each is bound by its own data protection obligations.

We will also disclose data where legally required to do so by a competent authority.

Client data

If we manage your advertising accounts, analytics or website, we access data belonging to your business and its customers. We treat that data as confidential, use it only to deliver the contracted services, and remove our access on request or when the engagement ends. We do not use one client's data to benefit another.

How long we keep data

Enquiries that do not convert are retained for up to 24 months, then deleted. Client records are retained for the duration of the engagement and for eight years afterwards, as required for Indian tax and accounting compliance. Analytics data is retained according to the settings in the relevant platform.

Security

The site is served over HTTPS. Access to client systems is protected by two-factor authentication and limited to team members who need it. No system is perfectly secure, but we take reasonable technical and organisational measures appropriate to the sensitivity of the data we hold. If a breach affecting your data occurs, we will notify you promptly.

Your rights

You may ask us to:

• Tell you what personal data we hold about you
• Correct anything inaccurate
• Delete your data, where we are not legally required to retain it
• Stop using your data for marketing
• Provide your data in a portable format

Email admin@phoenixdigimarketing.com and we will respond within 30 days. There is no charge.

Children

This site and our services are intended for businesses. We do not knowingly collect data from anyone under 18. If you believe we have, contact us and we will delete it.

Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes affecting existing clients will be communicated directly.

Questions

Write to admin@phoenixdigimarketing.com, call +91 96637 72256, or use our contact form.