Terms & Conditions

These terms govern your use of phoenixdigimarketing.com and the services provided by Phoenix Digi Marketing, Trichy Road, Ramanathapuram, Coimbatore, Tamil Nadu 641045, India. Where you engage us for work, a signed proposal or statement of work will also apply and will take precedence over these terms wherever the two differ.

Use of this website

The content on this site is provided for general information. It does not constitute professional, legal, financial or tax advice, and you should not act on it without taking advice specific to your circumstances. We make no guarantee that the information is complete or current.

All text, design, graphics, code and other material on this site belong to Phoenix Digi Marketing unless stated otherwise. You may not copy or republish substantial parts of it without written permission.

Quotes and pricing

Prices shown on this website are indicative starting points and exclude GST. The price for your project is the one stated in your written proposal, which is valid for 30 days from issue. Where scope changes after work begins, we will quote the additional work in writing before proceeding.

Advertising spend on Google, Meta or any other platform is not included in our fees and is paid by you directly to the platform from an account in your name. Third-party costs — software licences, stock imagery, domain and hosting renewals, government filing fees — are passed on at cost with supporting invoices.

Payment terms

• Retainers are invoiced monthly in advance and payable within 7 days.
• Fixed-fee projects require 50% on commencement and 50% on delivery, unless the proposal specifies a different schedule.
• Overdue invoices may attract interest at 1.5% per month.
• We may pause work on accounts more than 15 days overdue, after notifying you.

What we commit to

We commit to delivering the specific deliverables set out in your proposal, to the professional standard reasonably expected of a competent agency, within the agreed timelines.

We do not guarantee specific search rankings, traffic volumes, lead counts, conversion rates or revenue outcomes. Search engines and advertising platforms are controlled by third parties and their algorithms change without notice. Any agency that guarantees rankings is making a promise it cannot keep. What we guarantee is the work, not the outcome — and we report on both honestly.

What we need from you

Delivery depends on your timely cooperation: providing content, images, product information, approvals and platform access when requested. Timelines assume feedback within 5 working days at each review stage. Where delays are caused by outstanding client input, timelines extend accordingly and retainer fees remain payable.

You confirm that any material you supply — images, text, logos, trademarks — is either owned by you or properly licensed, and that you indemnify us against claims arising from material you provided.

Ownership of work

On full payment, ownership of the deliverables created specifically for you transfers to you. This includes website source files, design source files, written content and creative assets.

Advertising accounts, analytics properties, domains and hosting are registered in your name from the outset and always remain yours. We retain the right to reference completed work in our portfolio and marketing unless you ask us in writing not to.

Pre-existing tools, frameworks, templates and methodologies we bring to the project remain our property, and you receive a perpetual licence to use them as part of your deliverables.

Term and cancellation

Retainer engagements run for an initial minimum period of 90 days. This exists because SEO and advertising campaigns cannot be fairly evaluated in less time, not to restrict you. After that, either party may terminate with 30 days' written notice.

On termination we will complete work already invoiced, hand over all assets and credentials, and provide a written handover covering strategy and current priorities. Fees for work already performed are not refundable.

Confidentiality

Each party will keep the other's non-public business information confidential and use it only for the purposes of the engagement. This obligation survives termination.

Limitation of liability

Our total liability arising out of or in connection with any engagement is limited to the fees you paid us in the three months preceding the claim. We are not liable for indirect or consequential losses, including loss of profit, revenue, data or business opportunity.

We are not liable for outcomes caused by circumstances outside our reasonable control, including search engine algorithm changes, advertising platform policy changes, account suspensions imposed by a platform, hosting failures, or actions taken by you or third parties on systems we do not control.

Governing law

These terms are governed by the laws of India. The courts at Coimbatore, Tamil Nadu have exclusive jurisdiction over any dispute. Before commencing proceedings, both parties agree to attempt resolution through good-faith discussion.

Changes

We may update these terms and will change the date at the top of this page. For existing clients, the terms in force when your proposal was signed continue to apply for that engagement.

Contact

Questions about these terms: admin@phoenixdigimarketing.com or +91 96637 72256. See also our privacy policy.